Prometheus Safe & Secure:Leaders in Secure Patient Transport

Prometheus Safe and Secure are market leaders in the mental health sector; delivering secure, specialised care for people with a diverse range of needs and health conditions.  

Our trusted staff undergo comprehensive NHS training, to provide a rapid 24/7 service to over 40 NHS Trusts, CCGs, and private hospitals across the UK. 

To book a Secure Patient Transfer call 0800 009 6668 or use our Booking Portal below.
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Secure Patient Transfer

A trusted and reliable service, with some of the fastest response times in the industry, and a professional and caring approach based on the individual needs of the patient.

A and E transfers staff member


A&E Transfers

Providing transportation to and from A&E departments along with an observation service by our experienced and highly trained care team.

Home collections


Home Collections

A skilled team, including registered mental health nurses, providing a home collection service for individuals in liaison with AMHPs, the police and other specialist consultants.

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Observation Service

Care, support and reassurance for patients in A&E departments, section 136 suites or while awaiting assessment or bed allocation.

Children and Young People


Children and Young People

Specialist care and support for children and young people, with an experienced and empathetic team trained in Level 3 Safeguarding.

Additional Services Staff


Additional Services

The safe and secure transportation of patients with mental health needs in a variety of settings including court appearances.


A premium service based on patient-led care

Prometheus prides itself on being a market leader in secure patient transport and care, offering a premium service and the fastest local response times in the industry.

We work in partnership with NHS Trusts, CCGs and private hospitals, sharing their ethos in ethical patient care to become an extension of their team.

We are committed to providing a professional, patient-led service based on understanding, empathy and respect.

Our premium service extends to our vehicles which are secure, comfortable and well-equipped. We provide a minimum of three care staff for every patient for informal transfers and a team of four for sectioned patients, including a driver.

We are regulated by the Care Quality Commission and are members of the Independent Ambulance Association.

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Our Mission

To exceed expectations and set new standards.

Our Values

Professional, Approachable, Caring and Compassionate.

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Our Commitment

At Prometheus, we strive to provide the most efficient service for our partners and the best possible care for patients.

We offer a reliable and trusted service with all vehicles dispatched within one hour.

Our teams are highly trained, with the majority having a background in the mental health sector. This means they can bring empathy, respect and compassion to the service we provide.