Contact Us

24 Hour Booking Helpline

To book a secure patient transfer telephone 0800 009 6668.

General Information (9am-5pm)

To find out more about Prometheus and the range of services we offer, call 0121 306 0167 or email


Are you an experienced mental health nurse or health care assistant and interested in joining the Prometheus team?
Get in touch to find out more about our current vacancies. Email

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    Messages are dealt with between 9am and 5pm weekdays.


    Frequently Asked Questions

    Do you provide mixed gender teams?
    Our dedicated team of clinical logistic managers are on hand to provide a suitable staff skill mix for each and every journey. We take into account Gender, Current presentation, Section and complete a thorough risk assessment before deciding on the most suitable staff to attend the transfer
    Are all the Patients Restrained?
    No, Prometheus staff are all trained in De-escalation Management and Intervention. Prometheus follow the line of least restrictive practice. Only a small percentage of patients require physical intervention.
    What are your business hours?
    We are a 24/7 365 day Service. Teams are despatched within the hour regardless of booking time.
    Do you Provide a wheelchair service?
    Yes, we are fully equipped and trained in the transfer of patients in need of a wheelchair.